We want you to be happy with your order. Here's how returns work at Max Products.

You can return any item within 7 days of receiving it without giving a reason (the ECTA cooling-off period). It must be unused and in its original packaging. You pay the cost of sending it back.

If an item is faulty or not what you ordered, tell us within 6 months of delivery. We'll repair it, replace it or refund you, as you prefer, and we pay the return delivery.

1. Email info@maxproducts.co.za with your order number and what you'd like to return.
2. We'll reply with where and how to send it.
3. Once it arrives we'll refund you within 30 days, to the account you paid from.

Any claims for damaged goods or missing items must be reported within two business days of receiving your order.

Before returning any items, contact us at admin@maxproducts.co.za to obtain a Returns Authorisation Number. Mark it clearly on the outside of the return package and include a copy of the original invoice or sales receipt. Returns sent without this authorisation may not be accepted.

• Items and packaging must be returned in new and unused condition.
• The original manufacturer’s packaging must not be damaged.
• All original items must be included in the packaging.

If these conditions are not met, we may charge a 15 percent handling fee or refuse the return. This does not affect your rights for faulty goods.

Orders may be cancelled provided they have not yet been dispatched. Once an order has been shipped it cannot be cancelled, but the item may be returned in line with this policy.

For hygiene reasons we can't accept returns of opened food, cosmetics or personal-care items unless they are faulty.